Lodging Managers

Description

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Tasks

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Collect payments and record data pertaining to funds and expenditures.
  • Manage and maintain temporary or permanent lodging facilities.
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
  • Interview and hire applicants.
  • Prepare required paperwork pertaining to departmental functions.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Assign duties to workers, and schedule shifts.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Show, rent, or assign accommodations.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Perform marketing and public relations activities.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Book tickets for guests for local tours and attractions.

Knowledge

Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Skills

Science
Using scientific rules and methods to solve problems.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.

Abilities

Speed of Limb Movement
The ability to quickly move the arms and legs.
Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Night Vision
The ability to see under low light conditions.
Peripheral Vision
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Glare Sensitivity
The ability to see objects in the presence of glare or bright lighting.
Sound Localization
The ability to tell the direction from which a sound originated.

Interests

Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Style

Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Integrity
Job requires being honest and ethical.
Leadership
Job requires a willingness to lead, take charge, and offer opinions and direction.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Work Values

Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Lay Titles

Agricultural Labor Camp Manager
Apartment Coordinator
Bed and Breakfast Innkeeper
Boardinghouse Keeper
Camp Director
Campground Manager
Director of Front Office
Director of Housing
Dude Ranch Manager
Front Desk Manager
Front Office Agent
Front Office Manager
Hospitality Manager
Hotel Director
Hotel General Manager
Hotel Manager
Hotel Operation Manager
Hotel or Motel Manager
Hotel Superintendent
Housing Officer
Innkeeper
Landlady
Lodging Facilities Manager
Managing Director
Motel Keeper
Motel Operator
Motor Hotel Manager
Recreational Resort Manager
Recreational Vehicle Resort Manager
Resident Manager
Resort Keeper
Rooming House Keeper
Rooming House Operator
Tourist Cabin Keeper
Tourist Home Keeper

National Wages and Employment Info

Median Wages (2008):
$22.5 hourly, $46,810 annual.
Employment (2008):
29,730 employees